Delivery terms & policy

Turnaround 

On all ( stock products)  orders placed the estimated delivery time is 1-2 working days from date of order. If there is any delay in your order you will be notified via email or telephone.

On  Non-stock or Special orders  -delivery time may take up to 15 working days.

Carriers

We use specialist pallet carriers to deliver our orders. Collections from our warehouse are every day. 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers. 

Shipping Rates from our Warehouse in Ballincollig.

The rate charged for the shipping of your order is based on the quantity of your ordered products and based on orders between 30 kg up to 1 tone. Delivery costs are the following:

Ballincollig and Cork City – Free delivery  

  • €43.05  – Cork County
  • €49.20  – Dublin
  • €55.35  – Nationwide
  • €61.50  – Northern Ireland
  • €66.42  – Donegal

Collections 
Unit 7 Westpoint Trade Centre , Link Road, Ballincollig  Co.Cork  021-4876963

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Locations 

We aim to delivery to the whole  Ireland, if you believe you are in an area  that normally experiences problems with heavy deliveries please tell us in advance of your order. You can email us at info@decostones.ie and we will reply within 24 hours.

Packaging & Handling 

The tiles can be heavy, so make sure you have help and adequate space to receive the tiles. We take great care to package the tiles up safely son no damage is caused during transport. Please inspect the packages before signing off with the delivery driver.