Showroom Opening Hours: Mon.- Fri. 9am -5.30 pm Sat.-9.30am - 4pm
1. CONDITIONS OF SALE
Deco Stones Ltd is a business registered in Dublin with Vat reg. Number IE 2602430A
The company may revise the Terms and Conditions of decostones.ie at any time and may be changed without prior notification.
Online Trade Customer accounts can be set-up. These accounts are at the discretion of Deco Stones managment.
The ‘goods’ are products on sale from Deco Stones Ltd
The ‘customer’ is the buyer of the products from Deco Stones Ltd
TRANSACTIONS AND SUPPLY OF PRODUCTS.
All orders to Deco Stones Ltd. are subject to stock availability. If for any reason we are unable to supply an order to a customer we will notify that customer as soon as possible. Following that we will offer a replacement product or a full refund.
Before an order is processed we require the goods to be paid for in full by credit/debit card/ or bank transfer/
Delivered or collected products from Deco Stones from the moment of delivery or collection are the responsibility of the customer. The company will not be liable to loss, damage and decay from this point.
Any complaints to the Company must be received in writing within 5 days. If following a complaint to the company and the goods are to be returned the Company must receive the return within an acceptable time.
A full refund will then be given to the customer. Return delivery will be at the cost of the customer if the goods are in a satisfactory condition.
Under no circumstances will special order( non stock products) items be accepted for return or exchange.
The company gives no warranty in respect of crazing, shading in tiles or other defects and all goods are sold subject only to the manufacturers guarantee and conditions. A shade variation is inherent in the manufacture of tiles.
Deco Stones has made our terms of sale clear to our customers. All sizes quoted on our website are approximate.
Photographs of our products are representations and as such, may not exactly replicate the product you receive. Variations in stone products may occur.
The prices quoted on our website are set by the Company and will the price at which the product will be processed.
Please note that Decostones does not tile, nor do they have any tiler employed. Whilst we try our best to recommend quality tilers, we cannot be responsible for their actions as they are self-employed.
DELIVERY & REFUNDS
Goods will not be dispatched for delivery without full payment.
We strive to deliver products on the date agreed, however if delivery time is not at the arranged time, no liability for delay falls on Deco Stones Ltd.
It is the customer’s responsibility to ensure that there is competent roads and clear access to the specified delivery point at which products can be dropped off safely.
Deco Stones Ltd. does not accept any responsibility for damaged property in the execution of delivery.
If our delivery agents or our company drivers cannot complete delivery for access reasons additional costs may be occurred.
Under no circumstances will special order( non stock products) items be accepted for return or exchange.
A restocking charge of 20% may be applied where the size of refund is considered excessive.
Arranged delivery dates are not guaranteed. Due to unforeseen circumstances hauliers and couriers at times cannot complete delivery at the specified date. The failure to deliver on the arranged date does not account a breakage in the contract between the buyer and seller and there is no entitlement to damages or compensation.
Responsibility falls on the customer to ensure that delivery to a specified point is clear for the goods to be delivered. The customer must inform Deco Stones Ltd. prior to delivery about access issues that may arise.
A Tail-lift vehicle usually undertakes delivery, these vehicles need a considerable amount of space to park and then use its components to drop the goods.
Please be aware that areas with limited parking space and tight areas may cause issues with these vehicles. From any prior communication about delivery issues that are flagged by customers, we will reply by email to that customer with an outcome or resolution.
Pallet truck may be used to extricate the goods from the truck to the kerbisde. The road needs to be level and solid for the truck to execute this procedure.
It will be at the driver’s discretion to ascertain whether the area is safe for goods to be delivered using this method or similar.
The customer or a dedicated representative of the customer must be at the point of delivery. (Unless it has been arranged otherwise in advance)
Deco Stones solely reserves the right as to whether a delivery can be completed in installments. Delivery in installments constitutes a different separate contract. The fulfillment or non-fulfillment of these separate contracts shall not affect other contracts between seller and buyer.
CANCELLATIONS & REFUNDS
All cancellations must be placed through our office between 9.00 am and 5.30 pm by telephone on 086-0368876.
Goods can only be returned by prior arrangement and credit is at the discretion of the seller only.
Goods being returned to Deco Stones must be done within 14 days of the order delivered to the customer.
If an order is cancelled while the order has been dispatched will incur a return delivery fee.
When a delivery is unable to be completed on the arranged delivery date due to issues arising with access or other unforeseen reasons, we will attempt re-delivery for the following day or another date at a reduced charge of €20 per pallet.
Please at any stage do not hesitate to call us on 086-0368876 for any further queries.
All amendments must be made prior to order dispatch. Please note that dispatch may be up to 2 days prior to arranged delivery date.
Deco Stones reserves the right to cancel any order that is placed. If this occurs a refund will be given to the customer as soon as possible. An email correspondence will confirm any cancellation; this correspondence will take place through the email address that was given when placing the order.
DECO STONES PREMISES
Responsibility for insurance and security of purchases will fall on the customer.
The customer must adhere to health and Safety legislation when on the premises.
Deliveries will be made to kerbside and it will then be the customer’s task to move the goods to its place it is required.
Deco Stones accepts no responsibility for any damages or injuries to persons or equipment while on the premises.
Office staff work from Monday to Saturday excluding Bank Holidays.
From Monday to Friday the hours open are 9.00 am to 5.30pm
Saturday 9.30 am to 4.00 pm
WEB SITE TERMS AND CONDITIONS OF USE
2. 1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.
2. 2. Use License
Permission is allowed to temporarily download one duplicate of the materials (data or programming) on Deco Stones’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
modify or copy the materials;
use the materials for any commercial use , or for any public presentation (business or non-business);
attempt to decompile or rebuild any product or material contained on Deco Stones’s site;
remove any copyright or other restrictive documentations from the materials; or
transfer the materials to someone else or even “mirror” the materials on other server.
This permit might consequently be terminated if you disregard any of these confinements and may be ended by Deco Stones whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.
The materials on Deco Stones’s site are given “as is”. Deco Stones makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Deco Stones does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.
In no occasion should Deco Stones or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Deco Stones’s Internet webpage, regardless of the possibility that Deco Stones or a Deco Stones approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.
2. 5. Amendments and Errata
The materials showing up on Deco Stones’s site could incorporate typographical, or photographic mistakes. Deco Stones does not warrant that any of the materials on its site are exact, finished, or current. Deco Stones may roll out improvements to the materials contained on its site whenever without notification. Deco Stones does not, then again, make any dedication to update the materials.
2. 6. Links
Deco Stones has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Deco Stones of the site. Utilization of any such connected site is at the user’s own risk.
Deco Stones may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.
2. 8. Governing Law
Any case identifying with Deco Stones’s site should be administered by the laws of the country of Ireland.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
We will just hold individual data the length of essential for the satisfaction of those reasons.
We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
We will promptly provide customers with access to our policies and procedures for the administration of individual data.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.
General Terms and Conditions applicable to Use of a Web Site:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees & trusted third party consultants managing our website who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We use third party services integrations (Google Analytics, Email Marketing Software, Social Media pixels and similar) to improve your experience on our website, and ensure we keep our communication with you as relevant and personalized as possible.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.